Housing Assistant (Homelessness)

Job Description

Place

Housing Assistant - Homelessness Prevention & Housing Options Team (HP&HOT)
Various Locations

Salary: £24,064 - £26, 468
Hours: 36 per week

The City of Edinburgh Council’s Homelessness Prevention and Housing Options Team is at the frontline for tackling and preventing homelessness in Edinburgh.

An exciting opportunity has arisen for full time HP&;HOT Housing Assistants to support Homeless Housing Officers with the prevention and statutory duty requirements to households who are homeless or threatened with homelessness in Edinburgh.

All posts will be based in any of the following locations at any given time:
High St. - 249 High St., Edinburgh
North West Office – 8 West Pilton Gardens, Edinburgh
North East Office – 101 Niddrie Mains Road, Edinburgh
South East Office – 40 Captains Road, Edinburgh
South West Office – 10 Westside Plaza, Edinburgh
Working from home

Please note that that at any point in your employment with the Council that you may be required to work in any location across Edinburgh and therefore the above locations may change at short notice.

The HP&HOT Housing Assistant will work in a statutory service supporting Housing Officers to provide advice and support to customers to prevent and resolve homelessness by helping them remain in their home or where this is not possible secure a home.

They will provide assistance with ongoing management of cases, ensuring that homeless applicants are accessing appropriate support, considering their full housing options and bidding appropriately to enable them to secure permanent accommodation.

The role will be administrative with ongoing customer contact, maintaining records and closing cases timeously. This will enable Housing Officers to focus on the provision of high quality and person-centred case work to assist households to resolve their homelessness.

The HP&HOT Housing Assistant will fulfil the Council’s duties by working to legislative and good practice requirements and in collaboration with many other statutory services and partner organisations.

Successful candidates require resilience and excellent organisational skills as they will be working within a busy service area with competing demands. They must be able to take ownership and responsibility for their tasks and have a proven track record of working within a challenging frontline service.

This post is subject to a basic disclosure check.

We're committed to creating a workplace culture where all our people feel valued, included and able to be their best at work, and we recognise the benefits that a diverse workforce with different values, beliefs, experience, and backgrounds brings to us as an organisation.

As part of our goal to improve our organisational culture and create a great place to work together for the people of Edinburgh, we want to make sure that we’re bringing the best people into our roles, not just in their skills and experience but also in their approach to work.

To help achieve this, we’re changing the way we interview and assess candidates by moving from a competency-based interview approach to a behavioural and technical (skills for the job) based approach. This new way of interviewing will allow us to assess how you think and how you would bring Our Behaviours of Respect, Integrity and Flexibility into your ways of working.

Our salary range typically reflects the initial starting salary and annually increases until it reaches the top of the range.

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